Returns and Exchanges
We want every piece to reach you just the way we imagined it. If something isn’t right, here is how we make it right, in line with the Consumer Protection Law of Bahrain.
If Something Arrives Faulty
If your piece arrives with a manufacturing defect, or it isn’t what you ordered, let us know within 15 days of delivery.
We send you a new one of the same piece, at no extra cost. If you would rather have another piece, you choose it from the store, and we settle any difference in price. Either way, we arrange for the faulty piece to be collected, at no cost to you.
Prefer Your Money Back?
If you would rather not have a replacement, or the piece is no longer available, we refund the full amount you paid for it, delivery included, by bank transfer.
How to Ask
Get in touch at hello@creativelab.bh or on WhatsApp at BH +973 3333 1211, with your order number and a few photos of the piece. We’ll take it from there.
What Isn’t a Defect
Minor marks or slight variations in color and print are natural, and are not considered manufacturing defects. Neither are scratches or fading that come with everyday use.
Changed Your Mind?
We don’t take back pieces that are unused and simply not right for you. You can still cancel any order before it leaves us, and we’ll cancel it right away.
Your Rights
This policy sits alongside your rights under the Consumer Protection Law of Bahrain (Law No. 35 of 2012), and it does not limit them. If you feel we haven’t handled something fairly, you can also contact the Consumer Protection Directorate at the Ministry of Industry and Commerce.
Questions?
Get in touch anytime. We are always happy to help.